Cancellation & Refund Policy

All cancellations must be received in writing (email or WhatsApp) from the person who made the booking. The date on which we receive the written cancellation is considered the effective date.

Unless the resort or package has its own stricter policy (mentioned in your confirmation), the following standard slabs apply:

• 45+ days before check-in: 10% of the total booking amount
• 30–44 days before check-in: 25% of the total booking amount
• 15–29 days before check-in: 50% of the total booking amount
• 7–14 days before check-in: 75% of the total booking amount
• Less than 7 days or no-show: 100% — no refund

Bookings during peak season (October–March in Rajasthan, festive periods, long weekends), weddings, group bookings and desert-camp stays may follow stricter, non-refundable cancellation terms set by the property. These will always be shared with you before confirmation.

We will do our best to accommodate date changes based on resort availability. Any difference in tariff and any resort-imposed amendment fee will apply. Date changes requested within 7 days of check-in are treated as cancellations.

• Refunds are processed to the original payment source within 7–14 working days.
• Bank charges, payment gateway fees and non-refundable third-party costs are deducted from the refund.
• Refunds for foreign card / international bank transfers may take longer.

In the event of cancellations due to natural calamities, government restrictions, political unrest, health emergencies or any force majeure situation, refunds are processed strictly as per the recovery received from resorts and service partners. Sunrise Getaway does not levy any additional charge in such cases.

Email us at sunrisegateway9@gmail.com or WhatsApp +91 83020 70660 with your booking reference and reason for cancellation. Our team will confirm receipt and share the applicable refund breakdown within one working day.